Job Title: Season Pass Lead Hand

Location: In Person, Comox Valley

Wage Rate: $20/hour

Position: Year-round, Variable Hours

Reports to: Season Pass Supervisor

About Mount Washington

At Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way.

Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.

What We Offer

- Supportive team setting with mentoring and training.
- Opportunities for career growth and certification support.
- Modern tools and technology.
- A FREE Seasons Pass for you, and family passes
- Health and Dental benefits
- 5% RRSP matching
- Bonuses for referring new staff
- Daily staff shuttle bus, during winter season December to April, from town and the base for easy transportation
- Resort discounts, including retail, rentals, lessons, and food
- Access to pro deals and other ski resort reciprocal ticket deals

Job Summary

Are you the kind of person who thrives in a fast-paced environment, loves helping people, and can juggle tasks like a pro? Do you enjoy the mountain lifestyle and want to be part of the team that makes winter magic happen? As the Season Passes Lead Hand, you’ll be the go-to guru for all season pass-related questions, guiding guests, supporting staff, and keeping operations running smooth.

This role is perfect for someone who’s organized, upbeat, and ready to lead by example while keeping the stoke high for both guests and team members.

Key Responsibilities:

Daily Operations & Support

- Assist the Season Pass Supervisor in keeping the pass office humming along.




- Keep things flowing during busy times and hold down the fort solo when it’s quiet.
- Tackle daily tasks like filing, cleaning, stocking, and sanitizing — because a tidy space is a happy space!

Staff Supervision & Training
- Train and mentor Season Pass Front line team with patience and positivity.
- Monitor performance and ensure top-tier guest service is always on the menu.

Sales & Transactions
- Process seasons pass sales in person and online with accuracy.
- Handle upgrades, changes, and daily transactions like a pro.
- Redeem online orders and make sure every guest gets their pass with a smile.
- Assist with staff refunds and guest medical refunds or credit.

Customer Service & Communication
- Be the friendly face (or voice) guests turn to for questions, concerns, and complaints.
- Clearly explain policies and procedures to guests and staff.
- Provide support via phone, email, and in-person — always with professionalism and warmth.
- Communicate with supervisors about any cash discrepancies or guest care issues.

Cash Handling & Reporting
- Ensure all sales, refunds, and voids are accurate and accounted for.
- Prepare financial reports and assist with reconciliation.
- Safeguard company assets and help manage the cash room with precision.

Data & Systems Management
- Keep season pass databases up-to-date and squeaky clean.
- Ensure POS systems and online portals are functioning properly - call in the tech cavalry when needed.
- Generate reports for internal departments and audits.

Operational Support
- Maintain inventory of supplies, pass materials, and printed products.




- Coordinate distribution of passes to staff and guests before and during the season.
- Handle reciprocal agreements with other ski areas.
- Float between workstations (Pass Office, Call Centre, Mountain Kids, Demo Center, Ticket Windows, Snow School Sales) as needed.
- Take on additional duties as assigned — flexibility is key!

Qualifications:

- Previous experience in guest services, retail, or hospitality is considered an asset.
- Familiarity with ski resort operations or a love for mountain life.
- Leadership chops: You know how to guide a team and lead by example.
- Customer service wizardry: Friendly, patient, and solution oriented.
- Detail-oriented mindset: Accuracy matters, especially with data and cash.
- Tech-savvy: Comfortable with POS systems, online portals, and basic troubleshooting.
- Adaptability: You stay cool under pressure and roll with the changes.
- Professionalism: You represent the resort with pride and positivity.
- Confidentiality: You handle sensitive info with care and discretion.
- Initiative: You spot problems before they snowball and take action

Resort Conditions:

Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain.

Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!

Join us at Mt. Washington Alpine Resort and help create exceptional experiences that our guests will cherish for a lifetime!

📌 Season Passes Lead Hand (Strathcona County)
🏢 Mount Washington Alpine Resort
📍 Strathcona County