About CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.About ViessmannViessmann is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent, integrated solutions that foster sustainability and comfort.About This RoleViessmann is seeking a sophisticated, solutions‑orientedTechnical Services Representativeto elevate our technical support operations and drive customer excellence across the USA and Canada. Operating under aflexible hybrid work model(3 days per week in the office and 2 days per week at home) based out of ourLangley, BCoffice, this high‑impact role offers an opportunity to serve as a strategic subject matter expert for our industry‑leading climate comfort solutions. In this position, you will leverage advanced enterprise platforms—including Salesforce Service Cloud and SAP—to guide customers and field contractors through complex troubleshooting, collaborate directly with Product Engineering on quality initiatives,



and actively contribute to the development of regional technical training and webinars.Key ResponsibilitiesProvide customer service/technical support for Viessmann commercial and residential boilers, burners, controls, components, indirect fired water heaters, air‑handling units and heat pumps.Document customer interactions/technical support in Salesforce Service Cloud CRM.Provide technical support to internal/external customers through call center calls, and email.Use Salesforce/SAP to guide and assist contractors with knowledge‑based troubleshooting, advising and resolving field issues.Assist in repair protocols/procedures including accurate service records and reports.Report product service issues to Product Engineering.Assist in the development/delivery of seminars, webinars, hands‑on product training, short technical videos and workshops for internal/external customers.Basic QualificationsHigh School Diploma or GED.1+ years of experience in technical troubleshooting or technical customer service.1+ years of HVAC or technical industry experience in technical support, field service, installation, or maintenance.Preferred QualificationsGraduate of a Technical College or University with a focus on mechanical or electrical engineering technology.Read and comprehend piping and wiring diagrams.Work with multimeters, manometers, combustion analyzers, and other common technical tools.HVAC systems analysis experience.Effective English written and verbal communication skills.Ability to work in a team and promote teamwork.Computer skills, Microsoft PowerPoint, Office applications and/or Google applications, Salesforce and SAP.Analytical thinking,



inspection and diagnostic focused problem‑solving skills.Customer service skills.Communicate professionally and effectively with customers and team‑members.Work independently, personable, and enjoys interacting with people.Additional InformationUnrestricted authorization to work in Canada.No visa sponsoring available.Pay RangeThe expected base salary range for this role is between $33,000.00 CAD - $83,000.00 CAD annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, as well as possible retirement contributions.Other CompensationThis role may also provide the chance to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators.Use of AITechnology‑enabled tools may support parts of the recruitment process, with oversight by people.BenefitsMedical, DentalRetirement BenefitsTime off and LeaveDisability: Short‑term and long‑term disabilityLife Insurance and Accidental Death and DismembermentTuition AssistanceCarrier Accommodations ProcessIf you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.Current Vacancy IdentificationThis is a current vacancy for which Carrier is currently hiring.Job Applicants Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice.#J-18808-Ljbffr

📌 Technical Representative For Concrete Ontario - $22.6 An Hour (Winnipeg)
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