As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators.

You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.

Responsibilities - Drive net revenue retention among existing clients by influencing platform spend - Influence pricing and packaging strategy - Lead and develop the Account Management and Customer Success functions - Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team - Own the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account health - Partner with product teams to ensure complex accounts are scoped and technically healthy - Deliver pipeline, forecast,



and retention reporting to senior leadership - Build strategic relationships and win current accounts Qualifications - 6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams - Proven track record owning a retention or expansion metric such as net revenue retention - Experience building or scaling commercial playbooks and operating cadences - Strong analytical skills with comfort working from data and customer signals - Excellent verbal and written communication skills, with the ability to influence cross functionally - Ability to thrive in a fast paced, ambiguous, high growth environment - Experience at ad platforms or in the influencer marketing space is a plus - Experience with two sided marketplaces is a plus Benefits - Salary: $130,000 to $180,000 CAD OTE - Hybrid work model - Annual performance and compensation reviews - 2 weeks of paid vacation - Paid local and federal holidays - Paid sick leave - Real autonomy and ownership over projects - Growth potential as the company scales

📌 Senior Account Manager (Vancouver)
🏢 Savvy Talent
📍 Vancouver