Join TD in revolutionizing its Contact Centre through advanced AI and cloud technologies. As a Technology Lead, shape customer experiences and operational strategies in Toronto.This critical in office position seeks a seasoned leader with over 10 years of expertise in enterprise transformation and platform engineering. You will lead the charge in modernizing legacy systems to a scalable CCaS platform, working extensively with global teams and senior leadership to achieve transformational goals. Your oversight of a substantial investment portfolio will be essential for the platform's success.Key Responsibilities:
- Own end-to-end delivery of the Contact Centre technology strategy
- Enhance customer interaction with AI-driven solutions
- Supervise a large,



agile delivery team
- Oversee a $30-40MM portfolio ensuring financial targets met
- Drive compliance and platform excellence across the boardRequirements:
- Bachelor’s degree or equivalent experience
- 10+ years in technology delivery and transformation
- Familiarity with cloud architectures and CCaS solutions
- Deep knowledge of Agile delivery frameworks
- Excellent communication and leadership abilitiesElevate TD’s customer service by integrating innovative technologies into the Contact Centre.#J-18808-Ljbffr

📌 Ai-Driven Contact Centre Technology Lead (Toronto)
🏢 TD
📍 Toronto