Senior Business Analyst (Healthcare)

Client: Service New Brunswick (SNB)

Location: Remote (Travel to New Brunswick twice annually if required)

Duration: 2 Years + Two 1-Year Extension Options

Working Hours: Monday – Friday | 8:15 AM – 4:30 PM AST

About the Opportunity

Service New Brunswick (SNB) is seeking an experienced Senior Business Analyst (Healthcare) to support one of Canada's largest healthcare transformation initiatives. The project focuses on transitioning multiple hospital information systems into a unified Clinical Information System (CIS), enabling standardized clinical workflows and integrated healthcare technology across the province.

The successful consultant will collaborate with clinical stakeholders, technical teams, project managers, solution architects, vendors, and executive leadership to gather, analyze, validate, document, and implement business and technical requirements for enterprise healthcare applications.

Key Responsibilities

Lead end-to-end business analysis activities for enterprise healthcare transformation initiatives.

Conduct requirements elicitation sessions, stakeholder interviews, workshops, workflow assessments, and business process analysis.

Analyze current-state and future-state workflows.

Perform gap analysis and impact assessments.

Develop functional and technical requirements documentation.

Create user stories, use cases, workflow diagrams, business process models, and solution documentation.

Work closely with physicians, nursing teams, allied health professionals, laboratory teams, pharmacy, diagnostic imaging, operational leaders, and technical SMEs.

Identify impacted downstream applications and integration dependencies.

Coordinate with third-party vendors and internal technical teams.

Support Clinical Information System implementation, optimization, upgrades, migrations, consolidations, and replacement initiatives.

Develop readiness assessments, cutover plans, configuration workbooks, governance materials, and status reports.

Maintain project risks, issues, dependencies, and mitigation plans.

Support solution design and technical planning activities.

Mentor junior Business Analysts when required.

Requirements Mandatory Qualifications (M1)

Education

Bachelor's Degree in one of the following:

Computer Science

Business Administration

Healthcare

Information Systems

Health Informatics or equivalent education and experience.

Mandatory Experience (M2)

Minimum 5+ years of Business Analysis experience leading large-scale Healthcare and/or Government Digital Transformation Programs including:

Business Analysis Leadership

Requirements Gathering

Requirements Management

Stakeholder Management

Workshop Facilitation





Business Process Analysis

Current State / Future State Analysis

Workflow Development

Use Case Development

Gap Analysis

Solution Design Support

Business Impact Assessment

Technical Documentation

Functional Specifications

Business Requirements Documents (BRDs)

Functional Requirements Specifications (FRS)

Mandatory Clinical Experience (M3)

Minimum 3+ years working directly with:

Physicians

Nursing Teams

Allied Health Professionals

Pharmacy

Laboratory

Diagnostic Imaging

Clinical Operations

Healthcare Leadership

Experience should include

Clinical workflow analysis

Clinical requirements gathering

User story creation

Workshop facilitation

Workflow mapping

Business validation

Requirements documentation

Preferred Experience (S1)

Highly preferred candidates will have previous experience working within New Brunswick Healthcare Technology environments, including:

Service New Brunswick (SNB)

Department of Health

Horizon Health Network

Vitalité Health Network

Candidates with strong knowledge of New Brunswick healthcare policies, standards, governance, and provincial healthcare technology environments will be given preference.

Preferred Language Skills (S2)

Strong verbal and written communication skills in:

English (Mandatory)

French (Highly Preferred)

Preferred Certifications (S3)

One or more of the following:

CBAP

PMP

PMI Certifications

Certified ScrumMaster (CSM)

PMI-ACP

Agile Business Analysis Certifications

Equivalent Business Analysis certifications

Leadership & Soft Skills (S4 & S5)

Minimum 5+ years demonstrating

Independent work with minimal supervision

Executive stakeholder management

Steering Committee presentations

Governance meetings

Executive briefings

Clinical stakeholder engagement

Consensus building

Conflict resolution

Change management

Presentation skills

Negotiation skills

Strong interpersonal skills

Ability to communicate with both technical and non-technical audiences

Clinical Information System (CIS) Experience (S6 & S7)

Minimum 3+ years supporting enterprise Clinical Information Systems within:

Acute Care

Ambulatory Care

Integrated Healthcare Environments

Experience with

CIS Implementations

CIS Upgrades

CIS Optimization

CIS Expansion

CIS Consolidation

CIS Replacement Projects





Strong experience working with downstream applications including:

Laboratory Systems

Pharmacy Systems

Diagnostic Imaging

Cardiology

Registration

Scheduling

Nursing Applications

Experience with

Interface Analysis

Data Exchange

Integration Workflows

HL7/FHIR integrations (preferred)

Application Dependencies

Downstream Impact Analysis

Required Technical Skills

Business Process Modeling

BPMN

Process Mapping

Workflow Analysis

Business Requirements Documentation (BRD)

Functional Requirements Documentation (FRD)

User Stories

Use Cases

Gap Analysis

Current/Future State Analysis

Stakeholder Analysis

Technical Documentation

Data Analysis

Risk Analysis

Change Impact Analysis

Application Readiness Assessments

Functional Design Documentation

Solution Design Support

Integration Analysis

Technical Assessments

Governance Documentation

Healthcare Domain Knowledge

Strong understanding of

Hospital Information Systems

Clinical Information Systems (CIS)

Electronic Health Records (EHR/EMR)

Healthcare Workflows

Clinical Operations

Healthcare Standards

Healthcare Digital Transformation

Clinical Applications

Healthcare Integrations

Deliverables The successful consultant will be responsible for:

Reviewing existing business and technical documentation.

Conducting business process analysis and workflow validation.

Producing business, functional, and technical documentation.

Facilitating workshops and stakeholder sessions.

Supporting downstream application readiness.

Preparing integration documentation.

Producing process flows, workflow diagrams, user guides, and training materials.

Supporting governance committees with status reports and presentations.

Tracking risks, issues, and dependencies.

Supporting implementation planning, cutover activities, and solution deployment.

Coordinating with business owners, vendors, and technical teams throughout the healthcare transformation lifecycle.

Ideal Candidate Profile The ideal candidate will possess extensive experience delivering Business Analysis services on enterprise healthcare transformation initiatives, preferably within government healthcare organizations. They will have exceptional stakeholder management capabilities, deep knowledge of Clinical Information Systems, experience collaborating with clinical and technical teams, and a proven ability to translate complex business needs into scalable technical solutions. Candidates with previous experience supporting New Brunswick healthcare organizations, bilingual communication skills (English/French), and qualified certifications such as CBAP or PMP will be highly preferred.

📌 Senior Business Analyst (Healthcare) (Fredericton)
🏢 SereneAid
📍 Fredericton