Senior Program Manager, AI Program Delivery & Operations Location: Toronto, ON, CA, M5J 2V5 Status: Full Time Schedule: Regular Description About the SMB Agentic AI Sales Team We are the SMB AI Transformation Team – a high-speed innovation unit designed to rapidly explore, prototype, and scale new AI capabilities that reduce administrative work and help our sales teams spend more time with customers. Our 2026 target: $5M revenue and a 50% uplift in rep productivity. We aren't just building tools. We're building the underlying architecture for durable, scalable AI-enabled workflows across TELUS SMB. And we need someone to make sure we deliver on the promise. The team consists of cross-functional product builders, data scientists, engineers, and operations leaders working in agile two-week sprints. You'll sit at the center of this team as the operational backbone, keeping the organization aligned on what we're building, when we're shipping, and whether we're delivering the promised business value. The impact you'll make and what we'll accomplish together As a Senior Program Manager, you are the operational backbone and the keeper of the promise. While our team rapidly discovers, prototypes, and iterates, you ensure we're building toward a quantified business outcome and delivering it on time, on scope, and with measurable ROI. You will oversee delivery of 3–5 concurrent AI-enabled tools/workflows on a 12-month delivery roadmap targeting go-live between Q2–Q4 2026. Current scope includes AI-powered proposal generation, lead scoring automation, sales rep productivity tools, and workflow automation capabilities. Each tool requires cross-functional coordination across Marketing, Sales, Engineering, and GTM operations. You will own the full-cycle business case: pre-launch you defend the bet with rigorous financial modeling and assumption validation. Post-launch you track whether we delivered it. You run the governance, maintain the RACI, identify what's blocked, surface options, and elevate strategic calls to leadership. You report directly to the Manager, SMB AI Transformation, and own all program governance and operational decisions. Strategic decisions, including scope changes and timeline trade-offs, are escalated to the Executive Steering Committee monthly. You will be the operational steward of a new way of working – one where AI is central to how we operate. How you'll do it Think AI-First About the Future of Work. You believe that AI will fundamentally reshape how we work. You ask hard questions:



What's the right operating model? How do we measure what matters? What practices will we need to sustain as we scale? You bring that forward-thinking lens to every decision. Own Full-Cycle Business Case Ownership. Build pre-launch financial models quantifying revenue opportunity, rep productivity gains, time-to-value, and resource requirements. Stress-test assumptions with finance leadership and defend estimates under CFO-level scrutiny. Post-launch: own ROI tracking, assumption validation, and variance reporting. Own program governance including: Weekly standup syncs across all workstreams to identify blockers and maintain momentum Bi-weekly Steering Committee meetings (VP-level decision forum) to resolve dependencies and make strategic trade‑off decisions Monthly executive business reviews on program health, spend variance, timeline, and ROI performance Quarterly board‑ready updates on progress to 2026 revenue and productivity targets You define and enforce readiness standards for each new launch and agile release milestone: Product: Feature parity validated against requirements Quality: Test coverage > 90%, architecture and code reviewed by Engineering Security: Privacy & Security reviews complete, testing passed Operability: Runbooks documented, support and GTM handoff validated You gate release decisions against these standards. No tool ships until it meets the bar across all dimensions. Lead with Conviction on Rigor. You're passionate about doing AI-enabled work the right way: with proper governance, clear milestones, and measurable outcomes. You push back on shortcuts that look fast but create debt. Build Executive Transparency. Monthly exec updates on program health, timeline, and business case performance. Quarterly ELT ready decks on progress to 2026 targets. Qualifications You're the missing piece of the puzzle if: 5+ years of hands‑on program/project management experience managing 3+ concurrent workstreams with significant cross‑functional dependencies and evolving scope. Relevant backgrounds include product development, infrastructure/technology programs, enterprise transformation initiatives, or innovation/R&D programs. Demonstrated fluency with financial modeling and business case development. Comfortable with ROI, NPV, payback period, and variance reporting.



Exceptional communication and executive presence. Own monthly executive updates and quarterly board‑ready presentations. Write with clarity and precision — your RACIs, decision logs, governance frameworks, and status reports are models that teams follow. Proven ability to negotiate and influence across peer‑level leaders and above without direct authority. Resolve conflicts between competing priorities and hold teams accountable. Rigorous about standards and governance. Advocate for the right governance, quality, security, and operability standards. Biased toward documentation and clarity. Think in RACIs, decision logs, and governance frameworks. Nice to Have Hands‑on familiarity with AI/machine learning concepts, emerging AI products, or technology‑driven transformation initiatives. Experience managing programs with significant financial investment ($3M+) and ELT-level visibility. Background in agile/scrum program delivery and sprint‑based development practices. Experience with program management tools (Jira, Smartsheet, Monday.Com, or equivalent) and financial modeling tools. Track record of post-program analysis and organizational learning. Why Come Work With Us High-Impact, High-Visibility Work. You will be part of one of the most visible AI initiatives at TELUS, working with a compact team of exceptional talent on a program targeting significant revenue and productivity impact. Direct Authority & Trust. You own the program operations and governance. Leadership won't micromanage. Strategic Influence. You influence strategy and operating model. Operate at Scale. You manage a multi-million dollar investment and help shape how a major enterprise scales a new capability. Contemporary Tools & Practices. We operate with agile practices, transparent RACIs, and data-driven decision making. Flexible Work. We provide the tools and technology needed to work from wherever you're most productive. Standard TELUS Benefits. Performance bonuses, matched pension, and training budget to keep your program management and financial acumen sharp. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected. Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr

📌 Senior Program Manager, Ai Program Delivery & Operations (Toronto)
🏢 Intello Technologies
📍 Toronto