- Provide post-implementation application support, leading optimization and advisory services
- Own client outcomes, lead health checks and roadmap discussions
- Translate platform capabilities into business use cases
- Identify and design repeatable service offerings and improvements
- Collaborate with internal teams for client value
Requirements
- 7+ years of experience supporting Dynamics 365 Customer Engagement
- 3+ years of senior-level Power BI experience
- Microsoft Certifications: required two of the following: Power Platform Fundamentals / Exam PL-900, Power Platform Functional Consultant Associate / Exam PL-200, Dynamics 365 Customer Service Functional Consultant Associate / Exam MB-230, Dynamics 365 Customer Experience Analyst Associate / Exam MB-280
- Working knowledge of Dataverse, solution management, and Microsoft cloud environments
- Proficiency with Microsoft Windows, Microsoft 365, and Teams
Core Competencies
Demonstrates extensive experience in providing application support for Dynamics 365 Customer Engagement and senior-level expertise in Power BI.
Capable of translating platform capabilities into actionable business use cases while leading client outcomes and optimizing service offerings.
Highest-signal resume keywords
- Dynamics 365 Customer Engagement Support
- Power BI Expertise
- Microsoft Certifications
- Dataverse Knowledge
- Microsoft Cloud Environments
ATS Optimization Keywords
Hard Skills
- Application Support
- Optimization Services
- Business Use Case Development
- Service Offering Design
- Solution Management