Lead operational excellence and innovation at Reliance as a Senior Contact Center Manager. Drive growth and success while managing enhanced customer experiences in a dynamic workplace. Reliance is seeking a Senior Manager to oversee contact center operations.

You will have a significant role in improving service levels, fostering a high-performance culture, and implementing AI-enhanced strategies. Your leadership will be crucial in developing team capabilities and ensuring seamless day-to-day operations. Key Responsibilities:

- Own day-to-day contact center operations across teams
- Drive a culture of continuous improvement and innovation
- Enhance operations through AI, automation, and new technologies




- Develop leadership capabilities through coaching and mentoring
- Manage operational escalations and service quality improvements Requirements:
- 8–12+ years of contact center leadership experience
- Proven success in managing multisite and outsourced operations
- Robust analytical skills and executive communication proficiency
- Familiarity with Microsoft Office and CRM systems
- Experience with NiCE CCaaS and SAP platforms Shape the future of customer engagement at Reliance, where you’ll develop teams and streamline operations.

📌 Senior Contact Center Manager at Reliance (Canada)
🏢 Reliance Home Comfort
📍 Canada