Shape customer success at Malleum, a leading cybersecurity firm. We seek a senior Customer Success Manager to build and drive our customer success function across managed services. In this senior, hands-on role, you will create and manage the customer success framework from the ground up.
Focused on delivering meaningful engagement, you'll lead onboarding, customer adoption, retention efforts, and drive measurable outcomes. As a trusted advisor, you will work closely with executive and technical teams to set strategic accounts up for success. Key Responsibilities:
- Build Malleum’s customer success function for managed services
- Own post-sale customer relationships and act as a trusted advisor
- Lead onboarding and time-to-value planning for customers
- Develop account-level success plans with measurable results
- Run ongoing customer and executive business reviews focused on outcomes Requirements:
- 8+ years in customer success or account management
- Experience with B2B managed services or cybersecurity
- Proven ability to build customer success functions
- Strong communication with senior stakeholders
- Familiarity with customer success tooling and metrics Drive customer relationships and build scalable success practices in a dynamic cybersecurity workplace at Malleum.