Lead the North American Customer Support team at STEMCELL Technologies.

As Senior

Manager, you'll shape service excellence, enhance operations, and drive team performance across multiple regions. STEMCELL Technologies seeks a Senior Manager Customer Support to strategically direct operations, ensuring exceptional customer experiences. This contractual role emphasizes mentorship and collaboration with senior leaders to align departmental strategies with broader business objectives.

Utilize your 10+ years of experience in leading high-performing teams to implement best practices and creative solutions. Key Responsibilities:

- Oversee regional customer support operations and order fulfillment
- Mentor supervisors and foster a high-performing team culture




- Develop strategic plans to support business growth
- Represent Customer Support in leadership meetings and updates
- Implement innovative processes to drive continuous improvement Requirements:
- Bachelor's Degree with 10+ years of relevant experience
- Proven skills in organizational alignment and stakeholder influence
- Knowledge of Customer Support best practices
- Experience with ERP/CRM systems like SAP and Salesforce
- Strong proficiency in Google Workspace and project management Drive service excellence with your customer support expertise at STEMCELL Technologies across North America.

📌 Senior Customer Support Manager - North America (Burnaby)
🏢 STICA STEMCELL Technologies Canada
📍 Burnaby