About the OpportunityReviewing and researching reported claims to determine their validity.Reviewing shipment documentation (bills of lading, delivery receipts, inspection reports, photos) to establish proof of loss or damage.InvestigationInvestigating and analyzing cargo claims for loss, damage, and delays to determine company liability and costs while protecting company and customer interests.Determining whether the carrier, the shipper, or the company bears liability.Documentation & FilingManaging the documentation and submission process for each claim, and collecting the necessary documents and information to file, investigate, and resolve claims in a timely manner.Communication & Follow‑UpMaking contact with carriers, insurance companies, salvage companies, and customers regarding claims made by customers, receivers, or shippers for damaged goods or shortages of freight.Building and maintaining relationships with carriers, insurance companies,



and customers.Serving as the primary point of contact for freight‑claims‑related information and coordinating with relevant internal departments.Resolution & CollectionsNegotiating settlements and resolving claims.Handling collection efforts from clients and carriers related to outstanding claims.Working with accounting and collections staff to resolve carrier and customer accounting issues tied to claims.Reporting & Process ImprovementProactively reviewing outstanding claims and preparing regular reporting for leadership on claim status.Generating and analyzing claims data (trends, costs, resolutions) and recommending ways to reduce claim frequency.Helping improve claims processes and develop efficiencies.About YouPrior claims experience.Customer service experience.Logistics knowledge.Pay Range$55,000 - $65,000 per year#J-18808-Ljbffr

📌 Claims Processor - $55,000 - $65,000 A Year (Winnipeg)
🏢 GroupSource
📍 Winnipeg