Role Overview As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and continuous improvement of the technology services managed by the ModernOPS team. This position offers an exciting chance to showcase your skills in application support, incident management, and IT service improvement while actively contributing to the quality of technology operations.

What You Will Do Monitor the day-to-day health of applications and services, analyze production incidents, contribute to their resolution, and document root causes, impacts, and workarounds. Participate in proactive monitoring, service surveillance, and quality improvement activities. Collaborate in change planning and execution, production releases, and post-implementation follow-ups.

Why It Might Be a Fit We are looking for someone who holds a bachelor's degree in Computer Science or an equivalent combination of education and experience, has experience in application support, IT operations, systems integration, or operational support,



and is familiar with critical production environments, modern application ecosystems, and ITIL practices.

Requirements Bachelor's degree in Computer Science or an equivalent combination of education and experience

Experience in application support, IT operations, systems integration, or operational support

Familiarity with critical production environments, modern application ecosystems, and ITIL practices

Strong understanding of incident, problem, and change management

Analytical thinking, prioritization skills, influential leadership, and strong communication abilities

Benefits Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program, wellness days, and personal development days

Telemedicine services

Employee and Family Assistance Program (EFAP)

Performance bonus, discounts on iA products, and much more

📌 Senior IT Analyst (Quebec City)
🏢 Professional Who's Who
📍 Quebec City