Employment Details
Work Location: Toronto, Ontario, Canada. Hours: 37.5. Line of Business: Business Management, Strategy & Support. Pay: $115,600 - $163,200 CAD.
Job Summary
The Senior Manager, Colleague Experience & Business Management will lead one of the key pillars within the colleague experience strategy, specifically, the strategy, evolution, and delivery of the Marketing Academy. The Marketing Academy is critical to the growth and development of our Marketing colleagues across disciplines and will play a foundational role as we continue to evolve the Marketing function to become a destination for Marketers and elevate Marketing outcomes. This role will be accountable for shaping a cohesive, future‑ready learning ecosystem from colleague onboarding to ongoing role‑based learning and skill development to defining and delivering on our talent growth and acceleration strategy. In addition, the Senior Manager will provide leadership for selected Business Management and Operations activities that enable the Marketing function to operate effectively, such as Customer & Employee Impact Team (CEIT) readiness, Business Continuity Planning (BCP), onboarding / offboarding for colleagues, and more. The successful candidate is a strategic marketer who can define and deliver on learning outcomes, is a curious, robust operator with a learning mindset, and can collaborate and build relationships to translate key objectives into practical learning experiences, operational routines, and measurable outcomes.
Key Accountabilities
- Lead the Marketing Academy Strategy and Roadmap
- Own the ongoing strategy, roadmap, and operating model for Marketing Academy.
- Lead the structured annual learning plan that connects Marketing fundamentals, core competencies and role-based capability development.
- Partner with senior leaders, subject matter experts, HR, L&D;, Marketing teams,
and external partners to identify priority capability gaps and translate them into practical learning journeys.
- Lead the design, development, planning, and execution of high-impact learning experiences and resources that help marketers apply learning in their day‑to‑day work.
- Oversee the colleague experience for all new hires through established Marketing Academy programming such as new hire orientation, colleague success onboarding, and Marketing fundamentals.
- Ensure learning content reflects TD Marketing priorities and helps marketers understand how their work drives customer experience, business outcomes, brand strength, and growth.
- Lead Continuous Improvement Discipline and Talent Growth
- Provide strategic oversight of the Marketing Academy measurement and insights framework, using performance data, stakeholder feedback, and business outcomes to assess effectiveness and inform future priorities.
- Shape the evolution of the Academy by identifying opportunities to enhance capability development, increase organizational impact, and align learning investments with changing business and workforce needs.
- Lead the development and implementation of a talent acceleration approach in support of ongoing learning and development of Marketing Talent.
- Lead Business Management and Operations Enablement
- Provide strategic oversight of Marketing Business Management and Operations functions, ensuring key programs – including Business Continuity, CEIT readiness, premises support, onboarding/offboarding – effectively enable business objectives and organizational resilience.
- Drive continuous improvement across the Marketing operating environment by advancing scalable, sustainable, and well‑governed practices through stakeholder partnership, process optimization, and risk management.
Experience & Education
- Undergraduate degree or relevant professional certifications, designations, or equivalent required.
- 10+ years relevant experience.
📌 Senior Manager, Colleague Experience & Business Management (Marketing) (Toronto)
🏢 TD
📍 Toronto