Waterstone Canada’s Most Admired Corporate Cultures Best Workplaces for Women & TIME Magazine’s 2025 list of Canada’s Best Companies . These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future.

Senior

Manager, Collections who can lead people, solve complex operational problems, and turn data and insights into meaningful business improvements.

In this role, you’ll be accountable for the performance of key areas within our Collections operation. You’ll lead and develop managers, improve processes, strengthen controls, and partner across the organization to deliver better outcomes for our customers and the business.

This is an prospect for a practical, analytical leader who can understand what is driving performance, identify opportunities, and translate strategy into action.

Lead and develop high-performing managers and teams, creating a culture of accountability, growth, collaboration, and continuous improvement.

Own key Collections processes, performance measures, and business outcomes.

Use data and operational insights to identify trends, understand performance drivers, and uncover opportunities for improvement.

Identify opportunities to improve portfolio performance, productivity, customer experience, and operational effectiveness.

Partner across Operations, Risk, Analytics, Product, Technology, Compliance, and other teams to solve problems and deliver sustainable improvements.

Design and implement process enhancements that reduce operational friction and create better experiences for customers and employees.

Establish effective performance routines, reporting, and accountability measures.

Identify operational risks,



strengthen controls, and ensure adherence to regulatory and compliance requirements.

Support the development and execution of broader Collections strategies and priorities.

5-10 years of progressive experience in Collections, Operations, Business Management, Process Improvement, Financial Services, Analytics, or a related field.

Demonstrated experience identifying the underlying drivers of operational or business performance.

Ability to connect strategy with execution and lead initiatives from analysis through implementation.

Experience using data, reporting, and performance measures to influence decisions and improve outcomes.

Strong project management and change leadership capabilities.

Excellent communication and stakeholder management skills, with the ability to influence across multiple levels and functions.

Ability to balance customer experience, business performance, operational efficiency, and risk management objectives.

Experience in Collections, lending, call centre operations, or another regulated environment is considered an asset.

You are equally comfortable developing people, analyzing performance, and improving processes.

You use data and sound judgment to make decisions.

You believe strong customer outcomes, operational excellence, and effective risk management go hand in hand.

Base Pay: $78,000.00 – $104,000.00 CAD (this role is alsoeligible for a lucrative monthly bonus to increase total compensation!)





Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience andimpacteach candidate brings to the role.

Atgoeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team.

Annual bonus that rewards your hard work and dedication.

Employee discounts on furniture, electronics, and appliances.

Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Enjoy company-paid volunteer days to give back to the community.

Access 24/7 healthcare with Virtual Doctor Appointments.

Personalize your benefits with a flexible modular benefits package.

Stay fit and energized with exclusive access to our on-site private gym at our head office.

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.

Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Chance Employment: As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

📌 Senior Manager, Data Quality Management (Mississauga)
🏢 goeasy
📍 Mississauga