1558 Willson Pl, Winnipeg, MB R3T 0Y4, CanadaJob DescriptionPosted Thursday, July 23, 2026 at 6:00 AMAbout Us:Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.If you are looking for a quick-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.Job OverviewReporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service.Key ResponsibilitiesManaging incidents and service requestsCommunication with clients regularlyOffer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companiesParticipate in IT Services as assigned (e.G., backups/restoration, thread prevention, etc)Additional responsibilities as assigned.QualificationsEducation & ExperienceBachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an assetPrevious experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange requiredPrevious experience building and repairing computer hardware,



and a working knowledge of past and existing computer hardware components & technologies requiredPrevious experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) requiredPrevious experience in a Customer Service or Helpdesk Environment is preferredKnowledge, Skills & AbilitiesTechnical Support and Troubleshooting skillsAnalytical skills with the ability to solve complex issuesExcellent customer support and customer service skillsAbility to work well in a teamA theoretical working knowledge of virtualization and remote application delivery services preferredStrong ability to prioritize tasks and meet deadlinesStrong attention to detail and accuracyProfessional verbal and written communication skillsExperience in a fast-paced environment with multitasking responsibilitiesWorking ConditionsMust be able to obtain and maintain a clear criminal record checkPhysically able to perform all listed job dutiesThis role involves working in a variety of environments and includes regular interaction with staff and members of the publicOn Call/Shiftwork as required to provide after-hour client supportVarious shifts at a fast pace to meet service level requirements of our clientsMust be able to obtain and maintain a clear criminal record checkPhysically able to perform all listed job dutiesWhat We OfferCompetitive salary and benefits packageRegistered Retirement Savings Plan with Company MatchingEmployee Share Purchase PlanOnsite GymOpportunities for professional development and career growthCollaborative and innovative work environmentPlease note, Exchange Technology Services is an equal prospect employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to [email protected] if you have any questions.1558 Willson Pl, Winnipeg, MB R3T 0Y4, Canada#J-18808-Ljbffr

📌 Customer-Focused Service Desk Analyst - $24.9 An Hour (Winnipeg)
🏢 CAPREIT Apartments
📍 Winnipeg