Elevate your career as a Senior Production Support Analyst with Citi in their Securities Services division. This role focuses on client-facing data platforms and includes hybrid work flexibility.

As a key member of the Data & Client Platforms team, you'll engage in operations, client service delivery, and technology transformation. With a robust emphasis on increasing automation and monitoring, this position offers a chance to contribute to major modernization initiatives including cloud data lakes and platform migrations, all while managing incident resolutions and operational efficiencies.

Key Responsibilities

- Deliver L2 production support across DCP applications
- Coordinate platform checks and stakeholder communication
- Manage client-impacting incidents with timely updates
- Identify patterns for problem management and resolution
- Enhance automation and observability across platforms

Requirements

- 5+ years in application support or platform operations
- Proficient with ITRS Geneos monitoring
- SQL expertise for data investigation
- Familiarity with ITIL practices in operations
- Scripting experience in Shell or Python

Join Citi to leverage your application support skills while advancing operational excellence!

📌 Senior Production Support Analyst at Citi (Mississauga)
🏢 Citigroup
📍 Mississauga