Transform banking services as a Service Design Consultant in Toronto, ON. Utilize design thinking methodologies to enhance customer experiences in a hybrid work model with four days onsite.Our client in Canada is expanding their Process Transformation team and is seeking a highly skilled Design Thinking and Service Design Consultant. This role demands a deep understanding of service design principles and the ability to conduct workshops that drive customer-centric transformation. You’ll address complex banking challenges by engaging stakeholders and improving service delivery.Key Responsibilities:
- Facilitate Design Thinking workshops with stakeholders and leaders
- Conduct current-state assessments for process improvements




- Gather insights from customers and partners for service challenges
- Develop future-state service models and recommendations
- Drive initiatives focused on enhancing client experienceRequirements:
- Experience leading Design Thinking workshops
- Background in Service Design and customer experience
- Proven process transformation and improvement expertise
- Solid stakeholder engagement and facilitation skills
- Experience within Banking or Financial Services environmentsLeverage your design skills to enhance the future of banking services.#J-18808-Ljbffr

📌 Service Design Consultant In Toronto
🏢 Artech
📍 Toronto