About RyderFor almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.About the JobType: Full-time/PermanentWage: $58 000Shifts: Monday-Friday: 6am-2pmLocation: Vaughan, ONWhy Ryder?10 days of Paid Time Off upon hireExcellent advantages package after 30 days (Medical, Dental & Vision)Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)Employee discount of 15% on Ryder stockA safe, friendly and respectful work environmentRecognized by Forbes as one of Canada's Best Employers in 2025SummaryThe Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.Essential FunctionsProvide customer service support to driver and client representatives in a transportation environment.Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work.Sequence and plan daily routing and all related activities.Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.Ensure that emergency orders are delivered within expected timeframes.Review Web TM to ensure stops are completed efficiently.Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required.Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.Identify opportunities to improve operations and make suggestions.Perform other duties as assigned.Skills and AbilitiesStrong verbal and written communication skillsBilingual (For Quebec locations only)Ability to build strong customer relationshipsStrong planning and organizational skillsDemonstrates problem solving skillsDemonstrates analytical skillsPossesses a high degree of initiativeDetailed oriented with excellent follow-up practicesPerforms work independently with minimal supervisionAbility to work independently and as a member of a teamQualificationsCollege degree/Technical Certification required in logistics, supply chain or transportation or equivalent experienceOne (1) year or more in a similar position requiredTravel NoneDOT Regulated NoJob Category Customer ServiceThis posting is for an existing vacancy.Our Culture & CommitmentAt Ryder, you're trusted to make an impact - while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.Compensation InformationThe compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education,



including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The positionmay also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type: SalariedMinimum Pay Range: $58000Maximum Pay Range: $58000Equal Opportunity EmploymentRyder is an Equal Opportunity Employer: We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.Ryder welcomes and encourages applications from people with disabilities.AccommodationsAccommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.Authorization to Work in CanadaAs part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.Screening and Background ChecksSome positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging orbackground requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.Other InformationRyder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day.Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act#J-18808-Ljbffr

📌 (Can) Customer Service Desk Associate - $21 - $27.5 An Hour (Winnipeg)
🏢 AfterSell by Rokt
📍 Winnipeg