Drive innovation as a Senior Product Manager for the Customer Care Platform and Data at our Toronto office. Leverage AI and data to enhance agent efficiency and customer experience.At our company, we are seeking experienced Product Managers with a strong background in AI/ML products. This role requires leading the vision and execution for our agent platform and data integrity, ensuring that we provide optimal tools for our support agents. You will collaborate across multiple domains, ensuring a seamless integration of technology and product strategy.Key Responsibilities:
- Own the vision for the customer care platform
- Drive AI integration for improved agent workflows
- Lead complex initiatives across data systems
- Ensure accuracy of care and safety data
- Collaborate with engineering, ML, and support teamsRequirements:
- 8+ years in product management roles
- Experience with AI/ML-driven tools
- Robust data fluency and pipeline management
- Proven track record in cross-functional projects
- Technical degree preferredShape the future of customer care with innovative solutions and data-driven design.#J-18808-Ljbffr

📌 Senior Product Manager For Data & Ai (Toronto)
🏢 United States Digital Space
📍 Toronto