Elevate your IT support career with the Ontario Cannabis Store as a Senior Support Analyst.

Provide

Level 2 support and expertise for various OCS systems, ensuring operational excellence. Join the Enterprise Support team and contribute to a fast-growing organization. You will apply your skills in Dynamics 365 and ServiceNow to implement changes, troubleshoot issues, and maintain critical production systems. This role also demands collaboration with IT and business teams to enhance services and processes. Key Responsibilities:

- Provide Level 2 support for OCS systems
- Utilize Dynamics 365 to support business needs
- Develop and document support processes and SOPs
- Administer user access across production environments
- Analyze and diagnose issues with various systems Requirements:
- 2+ years of IT support experience
- Proficiency in Dynamics 365 and ServiceNow
- Critical thinking and problem-solving abilities
- Experience with Agile methodologies
- Solid organizational skills and attention to detail Use your technical expertise to strengthen operations and optimize support at the Ontario Cannabis Store.

📌 Senior Support Analyst at Ontario Cannabis Store (Toronto)
🏢 Ontario Cannabis Store
📍 Toronto