Our large Manufacturing client in Oshawa is looking to hire a Senior ServiceNow Business Analyst with robust skills with HRSD and Employee Centre. This is a hybrid role - 2 days/week on-site in Oshawa. This is a 2 year contract position. Job Overview
Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows Conduct workshops and interviews to understand business processes and identify areas for improvement Ensure that requirements are clearly articulated and aligned with business objectives Write clear and concise user stories with well-defined acceptance criteria Work closely with the development team to ensure timely delivery of user stories.
Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals Experience
3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary Education: Degree or diploma in Information Technology, Business Administration, or related field. Proficiency in ServiceNow, particularly in IT, HR, and SIR modules. Strong understanding of agile methodologies and practices. Experience creating user stories and acceptance criteria. ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)