3 weeks ago Be among the first 25 applicants

We are a dynamic property management company specializing in short‑term rentals and Airbnb listings. Our team handles every aspect of the rental process—from guest communication and check‑ins to cleaning coordination and property maintenance—ensuring a seamless experience for both guests and property owners.

Responsibilities

- Guest Communication & Support: respond to guest inquiries promptly across platforms (Airbnb, Vrbo, Booking.com, etc.).
- Manage booking requests, changes, and cancellations.
- Provide guests with check‑in/check‑out instructions, house rules, and local recommendations.
- Handle emergency or escalated guest concerns with professionalism and care.
- Booking & Calendar Management: monitor and manage availability calendars to prevent double bookings.
- Ensure pricing and minimum stay settings are correct across platforms.
- Coordinate with cleaning teams and maintenance based on bookings.
- Administrative & Operational Tasks: organize and track guest reviews, performance metrics, and occupancy rates.
- Maintain documentation for expenses, guest issues, and work orders.
- Assist in updating property descriptions, photos, and listing information.
- Help with vendor communication (cleaners, handymen, etc.).
- Call Management:



answer or return calls related to guest inquiries, vendor coordination, or emergency issues.
- Act as the first point of contact for general inquiries and escalates when needed.

Requirements

- Prior 2–3 years experience as a Virtual Assistant for short‑term rentals (required).
- Familiarity with Airbnb, Vrbo, Booking.com, and channel management tools.
- Excellent written and verbal English communication skills.
- Strong organizational and multitasking abilities.
- Availability to respond to messages and calls during business hours, with some flexibility for urgent matters.
- Tech‑savvy – able to use online tools, spreadsheets, and mobile apps efficiently.

Nice to Have

- Experience with property management systems (e.g., Hostaway, Guesty, Lodgify).
- Knowledge of customer service practices in hospitality.
- Ability to work across time zones if needed.

Seniority Level

- Entry level

Employment Type

- Full‑time

Job Function

- Other

Industries

- Technology, Information and Internet

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Location: Montreal, Quebec, Canada

Salary: CA$55,000.00 – CA$65,000.00

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📌 Virtual assistant Airbnb/VRBO/Booking.com (Montreal)
🏢 Kanz
📍 Montreal