Elevate your career with Whirlpool Corporation as a Senior Trade Partner Services Representative in Canada. Deliver expert support to trade partners and consumers while managing order inquiries and resolution effectively. This onsite role demands strong customer service skills, with a focus on maintaining robust communication with both consumers and trade partners.
You will be responsible for managing inbound and outbound interactions, confirming orders, and resolving delivery challenges. Proficiency in order management and attention to detail will enhance your contributions to the team. Key Responsibilities:
- Manage inbound and outbound calls regarding order inquiries
- Confirm and change orders for optimal delivery
- De-escalate and resolve order challenges collaboratively
- Communicate policies to internal and external stakeholders
- Identify process improvement opportunities across teams Requirements:
- College diploma with 2+ years in customer service
- Solid communication and relationship-building skills
- Bilingual in French and English strongly preferred
- Detail-oriented with excellent problem-solving skills
- Proficient in Microsoft Excel and Google Suite Support Whirlpool's commitment to enhancing lives at home through exceptional service in Canada.