Senior Transportation Operations Manager An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands.

Canada

Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

The Senior Operations Manager is responsible for leading and optimizing Operations’ functions across CPX’s transportation network. This role provides strategic and hands-on leadership across dispatch, planning, driver management, and customer execution, ensuring operational excellence, cost control, and service reliability.

This individual acts as a senior point of escalation for both customers and internal teams, plays a key role in commercial activities including RFPs and pricing, and drives alignment across departments to support the company’s growth and profitability objectives.





Standard business hours with operational flexibility (not a 9-5 role, it's transportation hours)

Own end-to-end performance of FTL, LTL, and cross-dock operations across the network

Lead, mentor, and hold accountable dispatch, planning, and operations teams

Drive continuous improvement in service, efficiency, and cost control

Act as senior point of escalation for key customer issues and service failures

Build and maintain robust relationships with strategic customers

Lead customer-facing operational discussions, performance reviews, and issue resolution

Ensure consistent communication and alignment between operations and customer expectations

Commercial & Strategic Support

Provide operational input into margin management and rate strategy

Support business development with operational design and execution planning

Ensure alignment across departments to support execution and customer commitments

Drive accountability for billing accuracy, payroll alignment, and operational inputs

Driver & Capacity Management

Ensure alignment between planning, dispatch, and driver expectations

Performance Management

Monitor and report on KPIs including service levels, cost per mile, utilization, and on-time performance





Implement corrective actions where performance gaps exist

Build a culture of accountability and data-driven decision making

College diplomain a relevant field

8+ years of experience in transportation/logistics, with higher level operational leadership

Proven experience managing complex FTL/LTL operations in a high-volume environment

Strong commercial acumen with experience in pricing, RFPs, and cost modeling

Demonstrated ability to lead teams, manage conflict, and drive accountability

Strong customer-facing experience, including handling escalations and difficult stakeholders

Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

We give back to the communities in which we operate by volunteering and donating to local charities.

We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. #

📌 Senior Transportation Operations Manager (Surrey)
🏢 Canada Cartage Group
📍 Surrey