Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this current era. In this role, you will work as a trusted cross‑functional partner on our Privileged Access Management (PAM) products, and have the opportunity to influence product and design decisions through your work.

You will own the research roadmap for PAM, working closely with your design, product, and engineer partners to ensure that your research is aligned to the highest priority needs of the product area, and informing both long and near‑term decisions. You’ll provide mentorship and coaching to more junior researchers, helping raise the quality bar and impact of the team. PAM’s goal is to develop a product that enables Okta customers to confidently provide secure, privileged access for authorized accounts, and gain granular visibility into account activity.

Grow and develop a research practice aimed at understanding the needs of the PAM sphere, collaborate with stakeholders to craft research questions and execute research Scope, prioritize, organize, and manage research initiatives across these teams. Exercise flexibility in research methodology (as appropriate for the product space and timeline) by designing and utilizing generative studies or evaluative research, appropriately. Facilitate cross‑discipline research to drive clarity and decision‑making.

Design mechanisms to build up customer empathy and deep knowledge of our partners, end users, consumers, administrators, and other identified audiences. Represent your research to diverse audiences across the organization. Handle multiple projects and tasks concurrently Provide coaching and mentorship to more junior researchers 4+ years product development experience conducting research, or a Masters degree/PhD with 2+ years of product development experience ~ Experience utilizing various research methods (e.g., usability studies,



contextual inquiry, surveys, etc.) ~ Able to leverage research to make the business successful, applying your technical understanding to accomplish company goals. ~ Proficiency in communicating user research findings with cross‑functional partners to drive impact ~ Experience with products made for developers, administrators, or other technical audiences ~ Communicate effectively with all levels of management and company personnel ~ Possess empathy for users, knowledge of and passion for the technical experiences ~ Bachelor's degree in anthropology, sociology, psychology, human‑computer interaction (or other related field) In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

The annual base salary range for this position for candidates located in Canada is between: $health insurance (including dental and vision) paid leave (including PTO and parental leave) Driving Social Impact Developing Talent and Fostering Connection + Community Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please view our full NYC AEDT Notice. #

📌 Senior UX Researcher - Privileged Access Management (PAM) (Toronto)
🏢 Okta
📍 Toronto