Service Coordinator - Mental Health and Addictions Central Intake Full-time

Shift Schedule (Hours are subject to change based on operational needs): Mon - Sat 8 hour shifts - Days & Evenings

Permanent Full-time

Department: OT Mental Health Central Intake

Site Location: Off-Site

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcaretakes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we arecommitted to being an innovative center of excellence in community hospital care.

Triaging of new referrals to determine appropriate next referral management steps

Standardized referral screening (primarily via telephone, occasionally via videoconference) including level of care assessment through a utilization management tool (the LOCUS) for addictions and mental health





Matching clients to appropriate resources utilizing LOCUS results, service criteria, established standards, and clinical judgment

Align practices to the provincial model for Mental Health and Addictions Central Intake

Contribute to quality improvement initiatives

Bachelor’s degree from a social service/ healthcare program

Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferred

Member in positive standing with respective regulatory body

Minimum of 5 years recent experience providing clinical services within the addictions and mental health sector

Broad knowledge within mental health, concurrent disorders, and addictions including withdrawal management

Exceptional time management skills and attention to detail, including proven ability to follow complex processes, comfort with rapid change, and ease with providing a balance of efficiency and client-centeredness within brief clinical encounters

Exceptional customer service skills, including timely response to inquiries and appropriate follow-up, following a commitment to exemplary patient experiences always

Advanced proficiency with Microsoft Office software applications

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📌 Service Coordinator - Mental Health and Addictions Central Intake (Oakville)
🏢 Halton Healthcare
📍 Oakville