Service Coordinator - Mental Health and Addictions Central Intake Full-time

FTE: 1.0 FTE

Union Status: NON UNION

Shift Schedule (Hours are subject to change based on operational needs): Mon - Sat 8 hour shifts - Days & Evenings

Employment Status: Permanent Full-time

Department: OT Mental Health Central Intake

Site Location: Off-Site

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and setting that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcaretakes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we arecommitted to being an innovative center of excellence in community hospital care.

Reporting to the Manager, Coordinated Access, the incumbent will work as a member of the professional team to provide the following:

Triaging of new referrals to determine appropriate next referral management steps

Standardized referral screening (primarily via telephone, occasionally via videoconference) including level of care assessment through a utilization management tool (the LOCUS)



for addictions and mental health

Matching clients to appropriate resources utilizing LOCUS results, service criteria, established standards, and clinical judgment

Follow-up with individuals and referrers as required to ensure timely and appropriate system navigation

Align practices to the provincial model for Mental Health and Addictions Central Intake

Contribute to quality improvement initiatives

Other duties as assigned

Bachelor’s degree from a social service/ healthcare program

Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferred

Member in good standing with respective regulatory body

Minimum of 5 years recent experience providing clinical services within the addictions and mental health sector

Broad knowledge within mental health, concurrent disorders, and addictions including withdrawal management

Exceptional time management skills and attention to detail, including proven ability to follow complex processes, comfort with rapid change, and ease with providing a balance of efficiency and client-centeredness within brief clinical encounters

Exceptional customer service skills, including timely response to inquiries and appropriate follow-up, following a commitment to exemplary patient experiences always

Excellent interpersonal and communication skills with demonstrated ability to build positive relationships with internal and external stakeholders

Demonstrated ability to work independently and as part of a multi-disciplinary team in a fast paced/high volume environment

Advanced proficiency with Microsoft Office software applications



📌 Service Coordinator - Mental Health and Addictions Central Intake (Oakville)
🏢 Halton Healthcare
📍 Oakville