Arc'teryx seeks a Service Desk Manager to elevate technology operations with a focus on team leadership and service excellence. This hybrid position demands a strategic approach to tech support. With over 5 years of experience in support technology, you will guide the Technology Operations department, ensuring optimal L1 and L2 service delivery.

Engage with stakeholders and manage projects that enhance service offerings and address evolving needs, all while fostering a culture of collaboration and skilled growth. Key Responsibilities:

- Lead the Technology Service Delivery function for employees
- Mentor technical team leaders and staff
- Develop strategic solutions based on system demands
- Monitor performance metrics and service levels
- Manage the department's budget and procurement processes Requirements:
- 5+ years in technology support, 3+ in leadership roles
- Competent in managing technology support across sites
- Proficient in PowerShell or similar scripting for workflow automation
- Experience with service desk management tools like ServiceNow
- Adept at managing budgets and tracking KPIs Cultivate a high-performing service desk team and drive technology success at Arc'teryx.

📌 Service Desk & IT Support Manager H/F (Vancouver)
🏢 Arc'teryx Equipment
📍 Vancouver