Elevate your career in IT with BDC as a ServiceNow ITSM Advisor. This hybrid role focuses on managing IT services, operational governance, and continuous improvement initiatives. BDC is in search of a knowledgeable ITSM Advisor responsible for advancing ServiceNow ITSM modules.

You will collaborate closely with development and support teams to ensure ITIL best practices are followed while promoting business value. With five to eight years of experience in IT service management and a strategic mindset for continuous improvement, you'll thrive in this engaging workplace. Key Responsibilities:

- Lead the evolution of ITSM processes within ServiceNow
- Manage and prioritize the ITSM enhancement backlog
- Facilitate collaboration between technical and operational teams




- Define KPIs and recommend improvements in IT service delivery
- Support major incident coordination and post-incident reviews Requirements:
- University diploma in computer science or technology management
- 5 to 8 years of IT service management experience
- Proficient in ServiceNow ITSM and ITIL best practices
- Robust analytical and problem-solving abilities
- Excellent communication and stakeholder management skills Bring your expertise in IT service management to BDC and contribute to impactful changes for Canadian entrepreneurs.

📌 ServiceNow ITSM Advisor at BDC (Montreal)
🏢 Business Development Bank of Canada
📍 Montreal