Lead the Service team at D-Wave, a pioneer in quantum computing. Drive excellence in service delivery, maintenance, and system reliability while ensuring outstanding customer experiences. D-Wave is in search of an experienced Service Manager to manage its Hardware Engineering Department’s Service team.

This role focuses on overseeing final integration, field installations, and continuous improvements for quantum computing systems. You'll collaborate with cross-functional teams to enhance service strategy and monitor system performance. Key Responsibilities:

- Lead and develop Service Engineers and Specialists
- Oversee system monitoring, servicing, and maintenance
- Develop and administer Service policies and procedures
- Manage relationships with customers and service partners
- Ensure timely resolution of technical issues Requirements:
- Bachelor’s in Mechanical Engineering or related field
- 10+ years in electro-mechanical systems support
- Proven leadership in technical team management
- Robust problem-solving and communication skills
- Experience in operational process development Harness your expertise in managing complex systems at D-Wave to deliver exceptional service and operational excellence.

📌 Services Management Coordinator (Burnaby)
🏢 D-Wave
📍 Burnaby