Elevate your career with Nokia as a Lead Technical Optical Support Engineer in a vital 24/7 support system. You'll focus on troubleshooting and providing creative solutions to complex issues.This pivotal role demands advanced technical support and interface responsibilities, linking customers with the R&D team. You will troubleshoot complex problems and document support activities, ensuring high customer satisfaction. Contributing to a culture of learning, you will also guide junior team members to enhance their skills.Key Responsibilities:- Deliver expert technical support to customers- Troubleshoot and resolve intricate system issues- Collaborate with R&D to escalate critical matters- Document support activities for insights and improvements- Train junior staff for knowledge sharingRequirements:- Bachelor’s degree in a related field preferred- At least 3 years of technical support experience- Strong analytical and communication skills- Familiarity with industry-related support tools- Flexibility for on-call duties in a 24/7 environmentUse your expertise to enhance customer relations and drive effective technical solutions at Nokia.#J-18808-Ljbffr

📌 Check Point Technical Support Engineer (Varennes)
🏢 ALPHA
📍 Varennes