What We Offer An inclusive and supportive work workplace where you can move your career forward and will have the chance to do work that has real, significant impact on the world. The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 2,500 team members worldwide, and our CAR Group Tour means you might just find yourself working in one of those businesses sometime soon. Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year continuing education with access to LinkedIn Learning a full benefits package including medical, dental & vision 401K with company match wellness program What You'll Do As the most experienced practitioner in our implementation function, you'll lead the most complex dealer onboardings in the pipeline while setting the quality bar for the broader team. This means: Owning end-to-end implementation for our most complex accounts — large multi-rooftop dealer groups, multi-user CRM deployments, and OEM program rollouts requiring bespoke configuration.



Running structured kick-off calls and scoping sessions that accurately capture complexity and align stakeholders before configuration begins. Configuring DP360 CRM and iMotor Dealer Websites to match each dealer's business structure, workflows, and integration needs. Delivering hands-on training to dealership teams — from owners and GMs to sales and F&I staff — so everyone's confident and operational at go-live. Coaching and mentoring junior Implementation Specialists, including QA-reviewing their work before go-live and supporting new hire ramp-up. Serving as a named escalation point for L1 service tickets that exceed standard resolution capability, investigating root causes and feeding learnings back into playbooks. Acting as a senior liaison between dealers and internal Sales, Product, and Technical teams on high-visibility, high-complexity engagements. Owning and evolving implementation playbooks, onboarding standards, and QA frameworks used across the team. What We're Looking For 4+ years of experience in software implementation, customer onboarding, or technical

📌 Senior Software Implementation Specialist (Toronto)
🏢 Trader Interactive
📍 Toronto