We’re looking for a Staff Software Engineer (SRE) to join our Retail and Restaurants AI team. You will be responsible for the reliability, scalability, and performance of our infrastructure, with a deep focus on Google Cloud Platform (GCP). You will architect and maintain high-availability systems, automate operational tasks, and ensure our services can handle the demands of millions of voice AI interactions.

Architect and automate CI/CD pipelines to ensure rapid, reliable deployments. Implement robust monitoring, alerting, and observability strategies to proactively identify and resolve system issues. Partner with engineering teams to optimize performance, cost, and reliability of backend services.

Drive incident response, post-mortem analysis, and long-term remediation efforts. 12+ years of software engineering experience,



with significant experience in Site Reliability Engineering or DevOps roles. ~ Strong background in monitoring and observability tools (e.g., Datadog, Prometheus, Grafana, Cloud Monitoring). ~ Robust problem-solving skills and a growth mindset—comfortable with ambiguity and making high-stakes technical trade-offs. ~ Experience working in a high-velocity, customer-focused environment. Familiarity with functional programming paradigms (e.g., Prior experience in the restaurant technology, hospitality, or AI-driven SaaS space.

Compensation includes salary, equity, comprehensive healthcare, paid time off, and other benefits. LI-MQ1 #

📌 Site Reliability Engineer, Cloud Networking (Ontario)
🏢 SoundHound
📍 Ontario