Join TELUS Digital as the Director of Programs & Change Enablement to spearhead revolutionary change in customer interactions. Leverage your expertise in transformation and change management to make a global impact.

In this pivotal role, you will help translate TELUS Digital's CXAI strategy into tangible actions, fostering engagement and accountability throughout the organization. Drawing on more than 7 years of experience, you will lead change initiatives that enhance customer satisfaction and drive significant results through exact metrics and effective communication strategies.

Key Responsibilities:



• Develop narratives that illustrate the CXAI transformation journey • Focus on measurable results in customer experience metrics • Manage the comprehensive CXAI transformation roadmap • Design and oversee leadership and cultural shift programs • Exemplify AI implementation within organizational practices

Requirements: • Minimum 7 years in change management or related field • Proficient with contact center performance indicators • Expertise in financial business case creation • Excellent communication and storytelling capabilities • Bachelor’s degree in Business or relevant discipline

Lead the transformation of customer experience at TELUS Digital and showcase the power of AI. #J-18808-Ljbffr

📌 Director of Programs & Change at TELUS (Vancouver)
🏢 TELUS Digital
📍 Vancouver