Key ResponsibilitiesProvide prompt and effective Tier 1 and Tier 2 technical support to employees and executives via phone, email, and in-person interactions.Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests, ensuring timely updates and communication with end-users.Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.Maintain a high level of professionalism and deliver exceptional customer service in all interactions.Communicate complex technical information clearly and effectively to both technical and non-technical audiences.Build positive relationships with end-users by demonstrating patience, empathy, and a customer-focused attitude.Identify recurring issues and implement solutions to prevent future occurrences.Participate in continuous improvement initiatives to enhance IT support services and processes.Stay current with emerging technologies and industry best practices to proactively recommend improvements.Manage and administer Active Directory, Group Policy, Office 365, and Exchange Online.Configure and manage endpoints using desktop and mobile device management tools.Assist with patch management and endpoint security measures.Collaborate on IT projects, contributing ideas and expertise to support successful implementation.Assist in the deployment of new technologies, including research, testing, documentation, and training.Take full ownership of assigned tasks and see them through with minimal supervision.Ensure compliance with company IT policies, security protocols, and best practices.Demonstrate reliability and accountability in all aspects of work.Perform all other duties as assigned.TravelSome out-of-area and overnight travel will be required.Minimum RequirementsEducation: Bachelor’s degree in information technology, Computer Science,



or a related field preferred; equivalent work experience will be considered.Experience: Minimum 3-5 years of IT support experience in a corporate environment. Proven experience supporting C-level executives and handling sensitive information with discretion. The ideal candidate will have experience with the following technologies:Jira Service Management Ticketing SystemWindows 10 and 11 operating systemsHardware support for laptops, desktops, printers, and peripheralsMobile Device Management (MDM) for iOS devices (iPhones and iPads)Microsoft Office 365 services, including OneDrive for Business and Exchange OnlineOkta Single Sign-On (SSO) and identity management solutionsActive Directory and Group Policy administrationRemote access technologies such as Zscaler VPNVideo conferencing platforms (Microsoft Teams)Email security and filtering solutions like Mimecast or similar servicesOperating system imaging and deployment toolsPreferred CertificationsCompTIA A+, Network+, Security+Microsoft 365 Certified: Up-to-date Desktop Administrator AssociateMicrosoft Certified: Azure FundamentalsITIL Foundation CertificationEmployment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.BenefitsCompetitive Base Salary + Annual BonusGenerous Paid Time Off and HolidaysEmployee Stock Purchase Program – purchase shares at a 15% discountEmployer-matching 401(k) Program + Profit Sharing ProgramStudent Debt Program – we’ll contribute up to $10,000 towards your student loansTuition Assistance ProgramComprehensive and progressive Medical/Dental/Vision optionsProfessional GrowthWelltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet#J-18808-Ljbffr

📌 It Support Analyst - Toronto (Onsite) (Winnipeg)
🏢 TD
📍 Winnipeg