Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Software

Engineer (Growth) Platform Engineering Vancouver, Canada Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. At Dialpad, AI isn’t just a feature; We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We are seeking an experienced and ambitious Full Stack Software Engineer passionate about building high-quality, large-scale web and desktop-native applications using modern frontend and backend technologies. You will take end-to-end ownership of significant features, driving architectural decisions, tackling complex technical hurdles, and ensuring high code quality.

You will proactively collaborate with Product Managers and cross-functional partners to advocate for technical initiatives that improve team efficiency, system stability, and long-term maintainability. This position reports to our Engineering Manager and is looking for someone to join the team in our Vancouver, Canada, Office. Design, develop, and deploy high-quality features across Dialpad's web and desktop-native applications.

Write clean, modular, and maintainable code using best practices along with unit & integration tests. Participate in code reviews to ensure code quality, maintainability,



and scalability. Ensure that features are shipped on time and with the highest quality.

Participate in a rotating team on-call schedule to quickly diagnose and resolve critical issues, ensuring a seamless customer experience. Develop experimentation and feature-flagging capabilities that enable rapid iteration, A/B testing, and data-driven product decisions. Design and implement solutions that improve conversion, customer adoption, retention, and operational efficiency while maintaining high reliability and performance.

Leverage AI-powered tools and workflows to accelerate development, improve operational insights, and enhance customer-facing experiences. Mentor junior engineers and help them grow their skills and expertise. Strong experience with Python, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP, or other cloud infrastructures.

Proficiency with both SQL and NoSQL databases.

Experience with building reusable and modular components for both frontend and backend. Bachelor's degree in Computer Science or equivalent practical experience.

Experience with Agile development methodologies.

Experience leveraging modern AI‑powered developer tools and workflows (e.g., LLM‑assisted development, code generation, debugging, and productivity tooling) to improve engineering efficiency and software quality. Familiarity with integrating AI/LLM‑based capabilities into applications, including prompt‑driven workflows, AI‑assisted user experiences, or third‑party AI platform integrations, is a plus. Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Market-competitive salary, comprehensive benefits, and real opportunities for growth Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that help you reach your full potential. 147,000—$174,000 CAD We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. #

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