Become a Geek+ System Support Technician in Ontario, Canada, providing first-line technical support. Proficiency in English and Mandarin is essential for effective communication.As a System Technical Support L1, you will manage customer interactions with the Geek+ system, ensuring rapid and accurate resolution of queries. Your duties will include ticket management in the SS system, event prioritization, and collaboration with the Technical L2 support on production issues. A solid foundation in IT will enable you to document and share team knowledge effectively.Key Responsibilities:- Respond promptly to customer service requests- Keep accurate records in the SS ticketing system- Identify and escalate priority issues efficiently- Support Technical L2 and Hardware Support teams- Document procedures and maintain a knowledge databaseRequirements:- Background in Computer Science or similar field- At least 1 year of IT support experience- Strong SQL knowledge; familiarity with crystal reports preferred- Basic Linux and network understanding- Self-motivated with strong customer service orientationSupport clients effectively and contribute to team success at Geek+ in Ontario.#J-18808-Ljbffr

📌 Emc System Support Technician Role (Winnipeg)
🏢 EMC
📍 Winnipeg