Become a pivotal Technical Lead at Accenture Song, focusing on CCaaS and agentic AI to innovate customer experiences. Lead modernization efforts while shaping robust solution architectures.We are seeking a seasoned professional with at least 7 years in technical delivery and CCaaS leadership. You will define technical architectures, guide implementation processes, and ensure seamless integrations between systems. Engage with stakeholders to deliver scalable solutions and improve overall customer engagement through up-to-date technology.Key Responsibilities:
- Define architecture for cloud and CCaaS solutions
- Oversee design and implementation of contact center capabilities
- Lead technical workflows for agent orchestration
- Manage system integrations and cloud setup
- Ensure compliance with security and resilience standardsRequirements:
- 7+ years in solution architecture or engineering roles
- Experience with CCaaS transformations
- Familiarity with AWS and integration patterns
- Hands-on with agentic AI and automation technologies
- Strong leadership and communication abilitiesExcel in creating innovative customer experiences through technology with Accenture Song!#J-18808-Ljbffr

📌 Ccaas Technical Leadership At Accenture (Ottawa)
🏢 Accenture
📍 Ottawa