At Janicki Industries, we turn complex ideas into real-world solutions through advanced engineering and manufacturing. Our teams design and build innovative structures, tooling, and systems that support industries including aerospace, space, defense, marine, and architecture.Across every role, from engineers and technicians to operations and support teams, our people help solve challenging problems, push the limits of design and manufacturing, and create solutions that make a lasting impact.This position is located onsite in Hamilton, Washington State.POSITION DESCRIPTIONPerform general IT support in secure environments. Helps Janicki employees with computing and communication problems related to computers, phones, printers, applications, server/networking configuration, and hardware.An active security clearance is preferred.ROLES & RESPONSIBILITIESIdentifies, researches, and resolves technical problems of varying complexityInstalls and troubleshoots computer hardware and peripheralsAssists with maintaining hardware labeling and inventoryResponds promptly to requests for technical supportPatiently communicates with employees across the companyDocuments, tracks, and monitors work using applicable systems and toolsTravels to various Janicki locations to provide on-site assistance as neededMay coordinate with other teams or departments to resolve user problemsMay train, coach, and assist less experienced team membersMust work well under pressure, meeting and completing multiple deadlinesAssists with preparing for annual inspectionsMust become familiar with National Institute of Standards and Technology manuals 800-171 and 800-53Must maintain a DoD 8570.01 CertificationMay be required to travel within the continental U.S.Must be at work on time and maintain good attendance. This is a condition of employment and is an essential function of the jobPerforms other duties as assignedThe Help Desk Technician has three levels of competency to be determined by performance, certifications,



and supervisor discretion:LEVEL I:LEVEL II:LEVEL III:Basic understanding of IT support and securityNo experience with Janicki systemsUses client image and software deploymentEager to expand technical capabilitiesEager to learn and apply our preferred processes and solutionsIntermediate understanding of IT support and securitySome experience with Janicki systemsHelp modify packages for client image and software deploymentAbility to train newer teammatesIdentifies potential follow-up tasks while resolving issues and helps resolve themIntermediate understanding of computer networking and securityFamiliar with most Janicki systems and their ownersAdministers client image and software deploymentHelp train newer teammatesProactively identifies opportunities for improvement in the computing environment; may lead projectsto resolveBASIC QUALIFICATIONSDue to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3)This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required). Janicki will assist with gaining this access once employed. Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation programEDUCATION/EXPERIENCEAssociate degree required; equivalent combination of education, experience, and industry certifications will be considered. Must have robust customer service skills and proficient oral and written communication skills in the English languageMust be proficient working with Windows OS, common applications like Microsoft Office, and PC hardware (A+ certification level)Must have a basic understanding of computer networking and securityMust obtain CompTIA’s Security+ certification within 6-months of hireMust be willing to participate in an after-hours, on-call rotation for responding to IT emergenciesMust be accommodating and flexible while maintaining prioritiesMust be able to work well independently and under pressureDETAILED WAGE INFORMATIONWage range for this role is between$20 - $40,plus a discretionary bonus, 401(k) matching, vacation, and health benefits. Employees can also receive additional pay for off-shifts,



off-site work, and access pay. The range provided is Janicki’s estimate of the base compensation for this role. Actual amount offered will be based on job-related and non-discriminatory factors such as experience, location, education, training, skills, and abilitiesBENEFITSMedical, Dental, and Vision insurance with employer contributionDisability insurance as well as Life/AD&D insuranceHSA (Health Savings Account) with employer contribution and FSA (Flexible Savings Account)401k with employer matchingPaid time off and paid holidays (including two floating holidays)Education reimbursement programSeveral shift optionsPremium pay for off-shiftsPremium pay for security clearance if applicableNOT SURE YOU’LL BE THE PERFECT FIT FOR THIS ROLE? YOU SHOULD STILL APPLY*Janicki Industries is an Equal Opportunity Employer. Janicki Industries does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, marital or familial status, physical or mental disability, genetic information, age, retaliation, veteran/military service status, or any other legally protected status. Janicki is proud to be a military friendly employer.**Applicants or employees wishing to view a copy of Janicki Industries’ Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (360) 404-1997.**As a federal government contractor and a recipient of federal funding, Janicki is required to abide by federal drug testing requirements (including preemployment drug testing for cannabis). Additionally, because of Janicki’s work on aerospace products and the high volume of safety sensitive positions, Janicki takes the safety of its employees very seriously and requires that employees pass a preemployment drug test prior to starting employment.*Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.Eeoc.Gov/poster) notice from the Department of Labor.#J-18808-Ljbffr

📌 Entry-Level It Help Desk Technician - $20 - $40 An Hour (Winnipeg)
🏢 Janicki Industries
📍 Winnipeg