Technical Support Specialist- HVAC Location: Remote Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving the lives of consumers through innovative, high-quality products. At MACC, we pride ourselves on fostering creativity and excellence in every aspect of our work. We are seeking a Technical Support Specialist with strong hands-on experience in HVAC systems, particularly in gas and refrigeration.

This role is responsible for providing technical support, troubleshooting, and guidance to customers and internal teams, ensuring the proper installation, operation, and maintenance of HVAC equipment. The ideal candidate has a solid technical background and holds relevant certifications such as Gas Certification and/or Refrigeration License, with the ability to diagnose and resolve issues efficiently while ensuring compliance with safety regulations. Communicate with customers for daily technical inquiries and provide the solution; to manage the lifecycle of product planning, launch, upgrading, iteration, and delisting, Collaborate with Product Supervisor to plan and manage customer product lines in business regions, prepare regional product maps, and organize market analysis; Collaborate with pre-sales and after-sales technician to plan new products based on market demand,



conduct product transformation, prepare product launch materials, follow up and rectify market quality; Responsible for refining the selling points of planned products in various regions, and supporting the launch of current products through production, research, and sales; Collaborate with Product Supervisor to conduct market industry and competitor trends survey, regularly collecting and analysing industry, market, and competitor information.

Bachelor’s Degree, preferably in Mechanical Engineering ~ Fluency in French (mandatory), with the ability to communicate effectively with customers and internal teams. ~ 3+ years of customer-facing residential HVAC experience ~ Strong interpersonal skills with the ability to communicate with technical teams ~ Experience identifying opportunities to provide excellent value for the customer This job posting represents a current opportunity within the company. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #

📌 Staff Technical Support Technician (Quebec City)
🏢 Midea
📍 Quebec City