Lead customer operations at 407 ETR as a Strategic Director, focusing on performance and service quality in a agile environment. Drive a multi-year operational direction while ensuring high customer satisfaction levels. In this senior leadership role, you will oversee service delivery across customer operations channels by aligning operational objectives with corporate priorities.

Your expertise in workforce optimization and performance frameworks will be vital as you achieve service level and productivity targets. Collaborate with various departments, including Customer Experience and Technology, to enhance service delivery. Key Responsibilities:

- Set strategic operating direction for Customer Operations Delivery
- Oversee daily service delivery across multiple channels




- Implement workforce optimization strategies
- Develop operational KPI frameworks for performance tracking
- Foster a culture of engagement and continuous improvement

Requirements:

- Bachelor’s degree; MBA preferred
- 10+ years leadership experience; 5 years at the Director level
- Expertise in service delivery and quality assurance
- Strong financial acumen in budget management
- Bilingualism in English/French considered an asset

Shape the future of customer operations delivery at 407 ETR through strategic leadership and innovation.

📌 Strategic Director of Customer Operations (Ontario)
🏢 Socket.dev
📍 Ontario