Elevate customer success as a Strategic Vendor Partner Manager with Intuit. In this transformative role, you'll drive large-scale operational excellence and forge impactful partnerships. As a Principal-level expert in Vendor Partner Management, you will influence strategic enhancements across high-priority customer alliances.

Responsibilities include managing vendor relationships, driving KPI performance, and guiding cross-functional initiatives. You'll be a vital connector, ensuring excellence in service delivery while shaping our partnership model. Key Responsibilities:

- Lead key vendor/BPO relationships for operational excellence
- Own performance metrics like CSAT and Issue Resolution
- Conduct insightful Weekly and Monthly Business Reviews
- Monitor real-time staffing delivery against plans
- Act as a point of escalation for internal stakeholders

Requirements:

- Over 10 years in Vendor Partner Management or similar fields
- Proven success with performance management and stakeholder development
- Robust background in contact center KPIs
- Experience in change management for service delivery
- Bachelor’s degree required; MBA preferred

Become a crucial leader driving excellence across Intuit's vendor partnerships.

📌 Strategic Vendor Partner Manager at Intuit (Toronto)
🏢 Intuit
📍 Toronto