Become a Customer Service Leader at Harnois Énergies, dedicated to coaching and developing your team for outstanding customer experiences. Manage complex inquiries efficiently while fostering a supportive setting. As a vital part of the customer service department, you will be responsible for the team's overall performance and their continuous improvement.

Analyze contact center metrics, supervise daily work, and increase staff capabilities through training. You'll also be involved in onboarding recent employees and directly handling customer inquiries as needed. Key Responsibilities:
Oversee customer inquiries via email and phone
Analyze and resolve performance metrics with the team
Collaborate with sales and regional teams for support
Identify training needs and hire recent team members
Ensure ongoing team performance evaluations Requirements:
At least 2 years of managing a team
5 years of customer service experience
Excellent communication and service skills
Organized and able to manage priorities
Microsoft Office proficiency required Make a meaningful impact in customer service at Harnois Énergies.

📌 Harnois Énergies Customer Service Leader St Thomas (Canada)
🏢 Harnois Energies
📍 Canada