Drive guest satisfaction as a Guest Experience Manager at Sheraton Centre Toronto Hotel. Oversee front office operations while ensuring exceptional service and effective processes. This management role supports daily operations, guiding front desk and guest services to meet both customer and operational excellence.

The position emphasizes developing team goals, handling guest feedback, and mentoring staff. You will ensure smooth check-ins and check-outs, directly impacting guest satisfaction and financial performance. Key Responsibilities:
Oversee daily front office operations and staffing levels
Manage guest complaints and resolve issues effectively
Communicate expectations and business goals to the team
Supervise the Front Desk in the manager's absence
Train staff in customer service and operational policies Requirements:
High school diploma or GED; 2 years relevant experience
OR 2-year degree in Hospitality or related field
Solid interpersonal and leadership skills
Proven ability to resolve conflicts and negotiate
Commitment to fostering team collaboration Lead the Sheraton's commitment to guest service excellence in Toronto.

📌 Guest Experience Manager At Sheraton Toronto (Canada)
🏢 Sheraton Hotels u0026 Resorts
📍 Canada