Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is key?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity




Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES:
Complies with Human Resources Standards
Hires and/or supports hiring for all departments, excluding Pharmacy
Maintains wage administration within SLPH guidelines
Conducts probationary reviews for recent hires and annual staff performance reviews
Manages staff performance through ongoing coaching, action planning, and follow-up
Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

FINANCE:
Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
Meets period, quarterly and annual targets
Sets indi

📌 Front Store Manager Toronto
🏢 Shoppers Drug Mart
📍 Toronto