Overview

Join our dynamic hospitality team as a Front Office Supervisor, where you'll lead the front desk operations with energy, enthusiasm, and a commitment to exceptional guest experiences. In this vital role, you'll oversee daily front desk activities, ensure smooth check-in and check-out processes, and foster a welcoming setting for all visitors. Your leadership will set the tone for outstanding customer service, creating memorable stays for our guests while maintaining operational excellence.

If you thrive in fast-paced environments and possess a passion for hospitality, this is your opportunity to shine!

Duties
Supervise front desk staff to deliver top-tier guest services with professionalism and warmth
Manage multi-line phone systems to handle inquiries efficiently, demonstrating excellent phone etiquette
Oversee guest check-in and check-out procedures, ensuring accuracy and guest satisfaction
Address guest concerns promptly and effectively, providing personalized solutions to enhance their experience
Coordinate with housekeeping, maintenance, and other departments to ensure seamless service delivery
Maintain accurate records of reservations, guest preferences, and billing details




Support multilingual and bilingual communication to accommodate diverse guests and enhance service accessibility

Experience
Proven experience in hotel front desk operations or hospitality customer service roles
Strong knowledge of front desk procedures, multi-line phone systems, and guest services standards
Exceptional customer service skills with a friendly, energetic approach to guest interactions
Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
Familiarity with hotel management software and reservation systems preferred
Bilingual or multilingual abilities are highly desirable to serve an international clientele
Prior leadership or supervisory experience in a hospitality setting is a plus

Join us and be part of a vibrant team dedicated to delivering memorable hospitality experiences! We value energetic professionals who are passionate about creating welcoming settings and providing outstanding service. All positions are paid roles committed to fostering growth and excellence in the hospitality industry. Pay: $17.60-$34.16 per hour

Benefits
In office parking

Work Location: In person

📌 Front Office Supervisor Pembroke
🏢 Candlewood Suites
📍 Pembroke