Job Summary

We are seeking a friendly and qualified Front Desk & Night Shift Agent to provide exceptional guest services during evening hours. This role involves managing guest check-ins and check-outs, handling reservations, and ensuring a welcoming environment for all visitors. The ideal candidate will be highly organized, possess excellent communication skills, and have experience in hospitality or front desk operations.

Multilingual abilities and hotel experience are considered robust assets. This position offers an opportunity to work in a dynamic hospitality setting, delivering memorable guest experiences while maintaining operational efficiency.

Responsibilities
Greet guests warmly upon arrival and assist with check-in and check-out procedures
Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently
Provide outstanding customer service by addressing guest needs promptly and professionally
Maintain accurate records of guest information, reservations, and billing details
Handle guest complaints or concerns with tact and professionalism, escalating issues when necessary
Ensure the front desk area is clean, organized, and welcoming at all times




Assist with administrative tasks such as scheduling, reporting, and correspondence during night shifts
Collaborate with housekeeping and maintenance teams to ensure smooth operations overnight
Uphold hotel policies and procedures to ensure safety and security for guests and staff
Follow safety protocols diligently to prevent accidents or hazards
Assist with preparing the breakfast stuff for the coming morning
Maintain and clean the hotel setting, like the pool, lobby and any other public area, and throw garbage

Experience
Previous experience in front desk operations or hospitality is preferred
Strong phone etiquette skills with the ability to manage multi-line phone systems effectively
Customer service experience demonstrating professionalism and problem-solving abilities
Knowledge of hotel management software or reservation systems is a plus
Experience working night shifts in a hospitality environment is advantageous

This role requires a dedicated individual committed to providing excellent guest experiences while maintaining operational standards during overnight hours. Pay: $19.00-$21.00 per hour

Work Location: In person

📌 Front Desk & Night Shift Agent Parksville (Canada)
🏢 Hotel Feng, BW Signature Collection
📍 Canada