Support the Facilities Management department at SAIT as a Helpline Administrator. Leverage your tech skills to deliver exceptional customer service and manage work requests effectively. This position combines administrative support with customer service through the SAIT Facilities Management HELPline.

Ideal for energetic candidates, this role emphasizes technology use, time management, and problem-solving skills. You will assist in managing Archibus/CMMS work requests, prioritize tasks, and ensure seamless communication between teams in a team-oriented workplace. Key Responsibilities:
Manage and enter Archibus/CMMS work requests
Monitor HELPline phone and email for inquiries
Dispatch urgent maintenance requests to trades
Conduct on-site surveys and monitoring activities
Support Facilities Management teams with administrative tasks Requirements:
Post-secondary diploma or relevant experience
Proficient in Microsoft Office Suite
Previous customer service experience
Knowledge of trade and building operations terminology
Willingness to obtain Facilities Management Qualified certification Deliver exceptional customer service and office administrative support within a vital team at SAIT!

📌 Facilities Management Helpline Administrator Calgary
🏢 Southern Alberta Institute of Technology (SAIT)
📍 Calgary