Drive customer satisfaction as a Customer Experience Manager at Grainger in a hybrid work model. Lead a team of 15 to improve operations and enhance service delivery. W.W. Grainger, Inc. is seeking a Customer Experience Manager to oversee team performance and ensure adherence to service standards.

This role involves direct coaching, stakeholder collaboration, and strategic process improvements. You will maintain compliance while driving operational efficiencies to meet business objectives. Key Responsibilities:
Manage team performance with direct coaching sessions
Foster collaboration to solve customer and operational issues
Implement process improvements and reduce operational costs
Analyze performance metrics and develop improvement plans
Coordinate work activities to meet operational requirements Requirements:
High School Diploma/GED or equivalent required
3+ years of customer service experience
1+ years of supervisory experience
Solid communication and problem-solving skills
Ability to utilize technology and software applications Enhance customer experience and operational success through effective team leadership and process optimization at Grainger.

📌 Grainger Customer Experience Manager Quebec City
🏢 W.W. Grainger
📍 Quebec City