Elevate customer relationships as an Enterprise Customer Success Manager at Nitro, a SaaS leader in digital document solutions. Drive customer engagement and satisfaction in a hybrid work workplace.In this customer-facing role at Nitro, you will oversee the post-sales lifecycle for business accounts. Your strategic thinking will ensure customers derive maximum value from Nitro's products, spanning eSigning and document workflows. You’ll act as the voice of the customer, balancing their needs with the company’s objectives.Key Responsibilities:
- Serve as primary contact for Enterprise business customers
- Drive engagement and adoption of Nitro products
- Own customer satisfaction and retention for business accounts
- Proactively identify customer health risks and mitigate churn
- Collaborate with internal teams for priority customer needsRequirements:
- Bachelor’s Degree or equivalent work experience
- 3-5 years in B2B

📌 Enterprise Customer Success Manager At Nitro (Toronto)
🏢 Socket.dev
📍 Toronto